SASSO Missed Tutor Policy
The Student-Athlete Support Services Office offers course-based tutorial services to the student-athlete population with a focus on supplemental support; assisting in solidifying content and discussing study strategies. In order to provide effective tutorial services, student-athletes must remain engaged in the process and manage their schedule responsibly to allow all student-athletes have the opportunity to utilize our services. Student-athletes will be held to the following standards if they miss a tutoring appointment.
A “miss” for the purposes of this policy is defined as a student-athlete 1) not showing up to an appointment, 2) showing up for an appointment 15+ minutes late (1 hr. session) or 6+ minutes late (30 minute session), or 3) cancelling an appointment with less than 12 hours of notice regardless of the reason.
Student-Athlete Missed Tutor Policy
SASSO will monitor the number of missed tutoring appointments for each student-athlete throughout the semester. SASSO will excuse two (2) missed appointments per student-athlete each term for uncontrollable circumstances (family emergency, illness, etc.). If a student exceeds two (2) missed tutor appointments in the term, they will be charged a reimbursement fee of $25.00 per appointment.
Once a student-athlete has missed five (5) tutoring appointments, they will be removed from tutoring services for the remainder of the semester. The five (5) missed appointments will be tracked by the student-athlete’s assigned SASSO Counselor. Any and all other scheduled SASSO services for the student-athlete will remain status quo.
A student-athlete can schedule a meeting with their SASSO Counselor to discuss and determine the reinstatement of their tutorial services. This meeting will include the student-athlete, Counselor, Academic Enrichment Manager and the appropriate Associate Director.
This baseline policy establishes minimum standards set forth by SASSO. A coaching staff reserves the right to adopt this policy or establish a more stringent policy pending the approval of the Sport Administrator and Executive Director of SASSO.
Criteria for Canceling or Approval for Missed Tutor Appointment
It is the student-athlete’s responsibility to alert a SASSO staff member at least 12 hours in advance if they need to cancel a tutorial appointment.
Collection of Reimbursement Fee
If a student-athlete owes reimbursement fees, the Academic Counselor will notify the student-athlete, the coaching staff and the business office at the time of the third miss; outlining the instructions to pay the reimbursement. At the conclusion of the term, the Academic Counselor will notify the coaching staff of any outstanding fees that need to be paid prior to the start of the following term.
Student-athletes can pay by utilizing the payment link in their notification email. Student-athletes will be issued a receipt once they have paid the fee. Student-athletes will provide verification of the receipt to SASSO and coaching staff for reinstatement of services.
Deadline for Payment and Penalties
All reimbursement charges must be paid by the first day of classes the following semester. Failure to pay these charges by the deadline will prohibit a student-athlete from utilizing the SASSO tutorial services for the following term. Once reconciled, the student-athlete will be able to resume their services per normal protocol.
Failure to reconcile all outstanding balances within 90 days of the due date could result in additional implications through the Office of the Bursar. For details please review the SASSO website.
