Ohio State Athletic Ticket Office – Men’s Basketball FAQ’s – Ohio State Buckeyes
10/1/2008 12:00:00 AM | General
MEN’S BASKETBALL FAQS
MEN’S BASKETBALL WILL-CALL
What is will-call?
Will call is a location where one may pick up tickets purchased without sufficient time to mail or if an individual prefers to pick up their order. Will call orders may be picked up at the Jerome Schottenstein Center prior to the day of the event or starting 1 to 1 hours prior to the start of the event.
In order to pick up your will call tickets, you will be required to present:
| Your valid state or government issued photo ID, driver’s license or passport. A valid ID must be duly issued by a government agency and include a photo and a signature | |
| The credit card you used to purchase the tickets if necessary |
The Ohio State Ticket Office will not release tickets if the name on the ID and credit card does not match the name used to purchase the tickets, or if the photo on the ID does not appear to be the photo of the person retrieving the tickets. The original ticket holder may designate another individual to pick up their tickets by contacting us in writing prior to event day. Requests must be approved by the Ohio State Ticket Office. Students are required to pick up their own athletic tickets and must present their Buck ID at time of pick up.
Effective September 2008: The Ohio State Ticket Office will no longer accept outside will call. Outside will call is anything “dropped off” by an individual at the Ohio State Ticket Office windows for another individual to pick up.
Men’s Basketball game day will call locations and availability:
Will call located in the southeast corner of the Schottenstein Center and is open M-F 8am-5pm and starting 1 hours before tip-off on home game days:
| Regular public ticket orders | |
| Faculty/Staff ticket orders | |
| Ohio State student ticket orders |
Will call located in the southwest corner of the Schottenstein Center 1 hours prior to tip-off remaining open until halftime:
| Ohio State players’ guests | |
| Visiting team players’/coaches’ guests | |
| Men’s Basketball and Non-basketball recruits | |
| High School basketball coaches |
Will call located in the northwest corner of the Schottenstein Center 1 hours prior to tip-off remaining open until halftime:
| Ohio State coaches’ guests |
BASKETBALL AWAY GAMES
The away game allotments that we receive are usually minimal. We do not typically have an away game sale for our alumni or general public. We encourage you to contact the host school for any availability they may have.
BASKETBALL DUPLICATE TICKET POLICY
– Duplicate tickets may be requested due to the following situations which include but are not limited to: tickets not received in the mail from the Ohio State Ticket Office, tickets which are lost, stolen, washed, destroyed or lost via 3rd party mailing.
– Duplicates may only be requested by the original account holder in person or IN WRITING via e-mail to athletic.tix@osu.edu or by fax to (614)688-3032. When making the request, the original account holder may give one alternate pick up name if necessary.
– Requests will be accepted starting 4 days prior to the athletic event. Duplicate requests could take up to 48 hours to be filled, but a specific pick up time will be given upon the receipt of the duplicate request. A non-refundable $10 per ticket fee will be assessed once the request has been accepted. We will not accept original tickets being returned at a later date for a refund.
– Duplicate tickets are never mailed. Basketball home game duplicates may be picked up at the Ohio State Ticket Office in the southeast corner of the Schottenstein Center.
– Once the duplicate request is submitted, the bar code on the original ticket will be voided. Once a duplicate request is submitted, the request cannot be revoked at a later time, even if the originals are located.
– If a full season ticket package has not been received in the mail from the OSU Ticket Office four days prior to the first game, we will create duplicates only for the first game on the package. If the full package is still not received by four days prior to the second game, we will accept a duplicate request and create duplicates only for that second game. If the full package is still not received by four days prior to the third game, duplicates will be created for the remaining games in the season ticket package.
– Duplicate tickets cannot be duplicated again.
– Student General Admission Vouchers will not, under any circumstances, be duplicated. NO EXCEPTIONS.
OTHER MEN’S BASKETBALL FAQs
What time should I arrive?
The OSU Ticket Office will be open 1 hours before game time for will-call and tickets sales. The doors to the main concourse will open 1 hour before tip-off.
Where do I park?
Public parking can be found at the Buckeye Lots at the corner of Ackerman Road and Fred Taylor Drive. Cost is $10.00 per vehicle. The Quick Schott Shuttle service begins 90 minutes prior to game time and continues up to 1 hour after the game is over. View a Men’s Basketball Parking map
Where do the permanent seats begin?
In the 100 (entry) level, permanent seating begins in row L on the sides and row M on the ends/corners. Seats in the lower rows are temporary padded folding chairs.
How are the seats numbered?
When seated in a section, seat 1 is always on the right.
What side is the team bench on?
The home bench is located in front of section 105-104 and the visiting bench is in front of 106-107
How do I exchange my current tickets for accessible seating?
Season ticket holders and single game purchasers should request accessible seating by indicating your specific seating needs when submitting your ticket application online. Be sure to indicate whether you need seats that do not require climbing many steps or if you require wheelchair accessible seating. If you are in possession of tickets that are not accessible, please bring them to the Guest Services at the Schottenstein Center starting 1 hours prior to tip-off on game day. Guest Services is located outside of section 121 on the main concourse at the Schottenstein Center. All seating is limited; accessible seating is made available on a first come first serve basis and we cannot guarantee accessible seating will be available for individuals needing to exchange tickets on game day.
Wheelchair accessible rows are as follows:
100 level (entry level)-Row S in sections 101, 105-106, 110-114, 117-121, 124-128, 131, & 134
300 level (terrace level) — Row B in 304, 307, 314, 321, 324, & 331
Note: There are no wheelchair accessible seats in the 200 (Huntington Club) level of the arena.
Do Student Tickets require an OSU ID at the gate?
Any student General Admission voucher must be accompanied by a valid OSU ID when exchanging the voucher for a reserved seat in the student section.
At what age are you required to have a ticket?
The Ohio State University follows the Big Ten policy of requiring a ticket for everyone, regardless of age, including infants for Football, Men’s and Women’s Basketball and Men’s Ice Hockey. For all other regular season OSU athletic events age 6 and under are free.
Purchasing a ticket from someone outside of the Ohio State Ticket Office
Only tickets purchased directly from the Ohio State Ticket Office can be authenticated at the gate upon entry. We cannot guarantee that any tickets purchased from a third party source are valid or that they will allow you entry into the stadium.
Why can’t I buy tickets for certain events?
Athletic tickets usually go on sale a few weeks prior to the first game of the season based on availability. Certain games, however, may be sold out through season ticket holder sales. Those who are interested may continue to check our website or ticketmaster.com closer to game day for any possible public ticket releases.
If I cannot attend an event, is my ticket refundable?
Unfortunately, all tickets purchased thru the OSU Ticket Office are non-refundable and non-exchangeable.
