Mobile Phone Entry
Due to increased fraudulent activity with traditional Print-at-Home (PDF) style tickets, the Ohio State Department of Athletics and Schottenstein Center will eliminate Print-at-Home/TicketFast tickets beginning with the 2018 fall/winter athletic seasons. Although ticket buyers will no longer have the option to print their tickets at home, fans still have a quick delivery and entry option by utilizing mobile entry offered via My Ohio State Buckeyes Account and Ticketmaster.com. Details on how to manage your tickets and utilize the mobile entry options can be found by visiting the Ohio State Digital Ticketing Guide. Fans will also still have the option to receive traditional hard stock tickets via mail or will call. We are hopeful that this change will reduce the prevalence of counterfeit tickets in circulation and lead to a better game day experience for all Buckeye Fans.
Duplicate Ticket Policy
Duplicate tickets may be requested due to the following situations which include but are not limited to: tickets not received in the mail from the OSU Ticket Office, tickets which are lost, stolen, washed, destroyed or lost via 3rd party mailing.
What is Will Call?
Will Call is a location where one may pick up tickets purchased without sufficient time to mail or if an individual prefers to pick up their order. Will Call orders may be picked up at the Jerome Schottenstein Center prior to the day of the event. If you must pick up your order on the day of the event, Will Call will be made available at the facility where the event takes place beginning 90 minutes hours prior to the start of the event (except for home football games).
The Ohio State Athletics Ticket Office will not release tickets if the photo on the ID does not appear to match the individual retrieving the tickets.
How do I change my account information with the Ohio State Athletics Ticket Office?
Written documentation from the original account holder is needed to change contact information on an account. You can update your address, email address, and phone number by clicking on Manage Your Ohio State Buckeyes Account. You can also submit an address change via fax to (614) 688-3032. The deadline to submit a change of address for any upcoming football season is June 1 before the season starts. All alumni of the university should also submit any information changes to the Alumni Association at email@example.com. If you are a Donor of the university, please also update your information via e-mail with the University Development Office at firstname.lastname@example.org.
At what age are you required to have a ticket?
The Ohio State University follows the Big Ten policy of requiring a ticket for everyone, regardless of age, including infants for all reserved seating events including Football, Men’s Basketball, Men’s Ice Hockey and Baseball. For Women’s Basketball children age 2 and under are admitted free but must sit on an adult’s lap. General admission seating for Men’s Lacrosse, Women’s Volleyball, Women’s Gymnastics, Wrestling and Baseball, children age 6 and under are admitted free.
Purchasing a ticket from someone outside of the Ohio State Athletics Ticket Office
Only tickets purchased directly from the Ohio State Athletics Ticket Office or Buckeyes TicketExchange, the Official Resale Marketplace of Ohio State Athletics can be authenticated at the gate upon entry. The Ohio State Department of Athletics cannot guarantee that any tickets purchased from a third party source are valid or that they will allow you entry into the stadium/arena.
Can I lose my ticket privileges?
Yes, you may lose your ticket privileges if you have engaged in conduct that is determined, by either OSU or the NCAA, to be in violation of any NCAA rule or if, in OSU’s reasonable discretion, you have otherwise taken any action that jeopardizes the eligibility of OSU’s programs or its student-athletes.