General FAQ

Mobile Phone Entry
Due to increased fraudulent activity with traditional Print-at-Home (PDF) style tickets, the Ohio State Department of Athletics and Schottenstein Center will eliminate Print-at-Home/TicketFast tickets beginning with the 2018 fall/winter athletic seasons. Although ticket buyers will no longer have the option to print their tickets at home, fans still have a quick delivery and entry option by utilizing mobile entry offered via My Ohio State Buckeyes Account and Ticketmaster.com. Details on how to manage your tickets and utilize the mobile entry options can be found by visiting the Ohio State Digital Ticketing Guide. Fans will also still have the option to receive traditional hard stock tickets via mail or will call. We are hopeful that this change will reduce the prevalence of counterfeit tickets in circulation and lead to a better game day experience for all Buckeye Fans.


Duplicate Ticket Policy
Duplicate tickets may be requested due to the following situations which include but are not limited to: tickets not received in the mail from the OSU Ticket Office, tickets which are lost, stolen, washed, destroyed or lost via 3rd party mailing.

  • Requests will be accepted starting 4 days prior to the athletic event. Duplicate requests could take up to 48 hours to be filled. Duplicate tickets are never mailed.
  • Need your tickets duplicated? Tickets can easily be managed online and home by logging into your Ohio State Buckeyes Account and forwarding your tickets to yourself or someone else. This process will generate new tickets and barcodes for you much like the duplication process that would take place in our office, but will also save you from having to come to our office in person to pick them up as you will receive the new tickets as PDF document. To select this option, log into your account, click on “Manage Tickets”, select the seats for the game you would like to forward, and select the “Forward” option. Follow the on-screen prompts to guide you through the rest of the process. If you have problems with the forwarding process, feel free to contact our office at 1-800-GOBUCKS and a representative will assist you.
  • Requests must be made by the original account holder in person or IN WRITING via e-mail to athletic.tix@osu.edu or by fax to (614)688-3032. The original account holder may give one alternate pick up name if necessary except for OSU student ticket holders. Student duplicate tickets may only be picked up by the original student ticket holder.
  • Once the duplicate request is submitted, the bar code on the original ticket will be voided. Once a duplicate request is submitted, the request cannot be revoked at a later time, even if the originals are located. We will not accept original tickets being returned at a later date for a refund.
  • If a full season ticket package has not been received in the mail from the OSU Ticket Office four days prior to the first game, we will create duplicates only for the first game on the package. If the full package is still not received by four days prior to the second game, we will accept a duplicate request and create duplicates only for that second game. If the full package is still not received by four days prior to the third game, duplicates will be created for the remaining games in the season ticket package.

NOTE:

  • Our e-mail account and fax machine are not closely monitored on game day. If duplicates are not requested prior to game day, the original account holder must come in person to the facility where the event takes place beginning 90 minutes hours prior to the start of the event except for home football games. For those tickets purchased from Ticketmaster:
  • If the paper ticket you bought online or by phone is lost, stolen, damaged, or destroyed please contact Fan Support. We’ll just need your order confirmation number or the credit card used for purchase. Note: Ticketmaster tickets turn black in hot spots (direct sunlight, etc.) because we print on heat-sensitive paper – please keep your tickets cool!
  • If you bought your lost, stolen, damaged, or destroyed ticket at a Ticketmaster retail location please return to the same location.

What is Will Call?
Will Call is a location where one may pick up tickets purchased without sufficient time to mail or if an individual prefers to pick up their order. Will Call orders may be picked up at the Jerome Schottenstein Center prior to the day of the event. If you must pick up your order on the day of the event, Will Call will be made available at the facility where the event takes place beginning 90 minutes hours prior to the start of the event (except for home football games).

The Ohio State Athletics Ticket Office will not release tickets if the photo on the ID does not appear to match the individual retrieving the tickets.


How do I change my account information with the Ohio State Athletics Ticket Office?
Written documentation from the original account holder is needed to change contact information on an account. You can update your address, email address, and phone number by clicking on Manage Your Ohio State Buckeyes Account. You can also submit an address change via fax to (614) 688-3032. The deadline to submit a change of address for any upcoming football season is June 1 before the season starts. All alumni of the university should also submit any information changes to the Alumni Association at membership@ohiostatealumni.org. If you are a Donor of the university, please also update your information via e-mail with the University Development Office at adis@osu.edu.


At what age are you required to have a ticket?
The Ohio State University follows the Big Ten policy of requiring a ticket for everyone, regardless of age, including infants for all reserved seating events including Football, Men’s Basketball, Men’s Ice Hockey and Baseball. For Women’s Basketball children age 2 and under are admitted free but must sit on an adult’s lap. General admission seating for Men’s Lacrosse, Women’s Volleyball, Women’s Gymnastics, Wrestling and Baseball, children age 6 and under are admitted free.


Purchasing a ticket from someone outside of the Ohio State Athletics Ticket Office
Only tickets purchased directly from the Ohio State Athletics Ticket Office or Buckeyes TicketExchange, the Official Resale Marketplace of Ohio State Athletics can be authenticated at the gate upon entry. The Ohio State Department of Athletics cannot guarantee that any tickets purchased from a third party source are valid or that they will allow you entry into the stadium/arena.


Can I lose my ticket privileges?
Yes, you may lose your ticket privileges if you have engaged in conduct that is determined, by either OSU or the NCAA, to be in violation of any NCAA rule or if, in OSU’s reasonable discretion, you have otherwise taken any action that jeopardizes the eligibility of OSU’s programs or its student-athletes.