Ticketing FAQ
General Ticketing FAQ
Mobile Phone Entry
Ohio State will employ mobile-only ticketing beginning with the 2020 season, enabling contactless entry into the athletics venues. Offering greater convenience and safety, fans can access their ticket online, transfer to family and friends, utilize Buckeyes TicketExchange, or donate tickets to charity. Options for fans without smart phones will be announced at a later date. Although ticket buyers will no longer have the option to print their tickets at home or have their tickets printed, fans still have a quick delivery and entry by utilizing mobile entry via My Ohio State Buckeyes Account and Ticketmaster.com. Details on how to manage your tickets and utilize the mobile entry can be found by visiting the Ohio State Digital Ticketing Guide. We are hopeful that this change will reduce the prevalence of counterfeit tickets in circulation and lead to a better game day experience for all Buckeye Fans.
Mobile Phone Assistance
Ohio State will employ mobile-only ticketing beginning with the 2020 season, enabling contactless entry into the athletics venues. Mobile-only ticketing provides a safer environment for fans and also deliver an added layer of security, guarding against the production of fraudulent and counterfeit tickets. Details on mobile ticket access and usage can be found here. (link to digital ticketing guide)
If you rely on assistive technology like Voice Over or Talkback for access to your mobile device, you will encounter difficulty using mobile ticketing. To request an accessible alternative please complete the Disability Needs Form (https://accessibility.osu.edu/athletic-department-disability-needs-form/#online-form).
Guests who require traditional printed tickets due to use of assistive technology or who do not have access to a smart phone may pick up tickets at the Athletics Ticket Office located in the Northeast Corner of the Schottenstein Center beginning 48 hours prior to the event or at the facility where the event takes place on event day. Will Call will be made available at the facility where the event takes place beginning 90 minutes hours prior to the start of the event (except for home football games). Will Call will be available at Gate 5 at Ohio Stadium beginning 4 hours prior to the start of each home football game.
Tickets must be picked up by the original ticket holder unless a will call name change request is made by the original account holder via email to athletic.tix@osu.edu. Only one alternate pick up name is allowed. The Ohio State Athletics Ticket Office will not release tickets if the photo on the ID does not appear to match the individual retrieving the tickets. OSU Student ticket holders may not change the pickup name on any student ticket order.
How do I change my account information with the Ohio State Athletics Ticket Office?
Written documentation from the original account holder is needed to change contact information on an account. You can update your address, email address, and phone number by clicking on Manage Your Ohio State Buckeyes Account. You can also submit an address change via fax to (614) 688-3032. The deadline to submit a change of address for any upcoming football season is June 1 before the season starts. All alumni of the university should also submit any information changes to the Alumni Association at membership@ohiostatealumni.org. If you are a Donor of the university, please also update your information via e-mail with the University Development Office at adis@osu.edu.
At what age are you required to have a ticket?
The Ohio State University follows the Big Ten policy of requiring a ticket for everyone, regardless of age, including infants for all reserved seating events including Football, Men’s Basketball, Men’s Ice Hockey and Baseball. For Women’s Basketball children age 2 and under are admitted free but must sit on an adult’s lap. General admission seating for Men’s Lacrosse, Women’s Volleyball, Women’s Gymnastics, Wrestling and Baseball, children age 6 and under are admitted free.
Purchasing a ticket from someone outside of the Ohio State Athletics Ticket Office
Only tickets purchased directly from the Ohio State Athletics Ticket Office or Buckeyes TicketExchange, the Official Resale Marketplace of Ohio State Athletics can be authenticated at the gate upon entry. The Ohio State Department of Athletics cannot guarantee that any tickets purchased from a third party source are valid or that they will allow you entry into the stadium/arena.
Can I lose my ticket privileges?
Yes, you may lose your ticket privileges if you have engaged in conduct that is determined, by either OSU or the NCAA, to be in violation of any NCAA rule or if, in OSU’s reasonable discretion, you have otherwise taken any action that jeopardizes the eligibility of OSU’s programs or its student-athletes.
