April 29, 2020

Department of Athletics Implements Changes to Football Season Ticket Renewal Process


As we continue to monitor the COVID-19 pandemic, the Department of Athletics is implementing additional changes to the season ticket renewal process to offer additional flexibility for fans and provide assurances on reimbursements for any games not played.

Extension of Renewal Deadline until May 29: We have added an additional month (to our previous extension to April 30) for fans to renew their season tickets and opt-in to a payment plan. To renew your season tickets, click here.

Payment Plan Options: Even if you have not yet renewed, you will still have the option to select up to a four-month payment plan when renewing tickets. For fans who already opted in to a payment plan, those charges will resume on May 1.

Seat Selection Process: The extension of the renewal deadline to May 29 necessitates an adjustment to the dates for seat selection. Further information will be provided at a later time, but the tentative schedule is for faculty and staff seat selection to begin June 1, with donors and public seat selection beginning June 22. Seat selection windows will be communicated at least five business days prior to the first selection window opening.

Ticket Assurance Plan:  If, for any reason, any portion of the 2020 football schedule does not take place, season ticket holders will have the option to receive either a refund for the canceled game tickets, or have a credit toward a future ticket purchase. This guarantee will apply to all ticketed home athletic events.

We hope these changes are helpful and provide a level of confidence as you invest in our programs. The Department of Athletics appreciates your patience and understanding as we work through this challenging time together, and we thank you for your support. We will continue to follow the advice and directives of the Governor, University leadership, health experts and medical officials. We are dedicated to protecting the health, safety and well-being of our student-athletes, staff and fans.

The Ohio State Athletics Ticket Office, located at the Schottenstein Center, remains closed until further notice. Those needing assistance may contact representatives of the Ohio State Athletics Ticket Office through the following means:

  1. By E-mail: Contact the ticket office by emailing athletic.tix@osu.edu. Emails will be monitored throughout the day to ensure a timely response.
  2. By Phone: Our main phone number, 1-800-GO-BUCKS (1-800-462-8257), will be monitored by the ticket office team Monday-Friday from 9 a.m. to 4 p.m. Outside of these hours, you may leave a voicemail for a return call the following business day.
  3. Live Chat: Chat with a representative by clicking here. Representatives will be available to answer questions Monday-Friday from 9 a.m. to 4 p.m.

The Ohio State Athletic Department will continue to provide updates as available. Visit OhioStateBuckeyes.com or follow @OhioStateTix on Twitter the latest updates.